Shipping Policy

Q: How long does it take to process my order?
A: We process all orders within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You'll get another notification once your order has shipped.

Q: How are domestic shipping charges calculated?
A: Shipping charges are based on your order value, shipping destination, and item origin. You'll see these charges at checkout.

Q: Why might shipping rates be higher?
A: Our products ship from various locations, which can increase rates. We create products on demand to reduce waste and keep items out of landfills. You can try removing some items from your cart to lower the cost.

Q: Can I pick up my order in person?
A: Yes, in-store pickup is available for Toshakhana and Bookshop products only, not for other merchandise.

Q: Do you offer international shipping?
A: Absolutely! We ship worldwide. Shipping charges will be calculated and displayed at checkout.

Q: Will I be charged taxes on my order?
A: Yes, we are required to charge NYC, NYS, and Federal taxes on all orders due to our New York State registration. Tax rates will be shown at checkout.

Q: How can I track my order?
A: Once your order has shipped, you'll receive an email with a tracking number. Please allow 48 hours for the tracking information to update.

Q: What should I do if I haven’t received my order within 14 days?
A: Contact us at info@khajistan.com with your name and order number, and we'll look into it for you.

Q: What is your return policy?
A: We accept returns within 30 days of delivery if the item is unused and in its original condition. We'll refund the full order amount minus return shipping costs.

Q: What if my order arrives damaged?
A: Email us immediately at info@khajistan.com with your order number and a photo of the damaged item. We'll handle these on a case-by-case basis to ensure a satisfactory solution.

Q: How can I contact you if I have further questions?
A: Feel free to reach out to us at info@khajistan.com with any additional questions. We're here to help!